Frequently Asked Questions
Availability
Is this product/shade available?
All products are in stock unless otherwise marked on the website or announced on Facebook.
Something I like is out of stock! When will it be available again?
Most items are restocked within a month or so. If you want to be notified, send a text to 09189078960 or email beauty@carmenclaire.com. We'll make sure you're the first to know when the goodies are back in stock!
Ordering
Do you have a store that I can visit?
At the moment, you can also get your CC goodies by placing an online order here at carmenclaire.com.
How do I place an order?
If you're new to shopping online, don't worry! It's really easy. Browse through the site and when you find a product you like, just click the ADD TO CART button.
If you want to see a quick summary of all the items in your cart, just look for the tiny black cart on the upper right corner. If you want to continue shopping, click CONTINUE, otherwise click CHECKOUT.
Once you're ready to pay, just click CHECKOUT and you can proceed with the checkout process. Here you'll be able to select your preferred payment method and shipping method.
You'll be asked to provide more information like your shipping address, phone number, etc. You will also be provided with all the payment details (bank account number, etc.) once you complete the checkout process. Don't forget to take note of the bank details as these will not be emailed to you.
That's it! Once you complete payment, please text 09189078960 or email beauty@carmenclaire.com with your payment details. Your payment will be verified before shipping.
How do I know if this product/shade is right for me?
Most of the product pages have swatch photos taken in natural and fluorescent light to help you get an idea of what the colors look like. You'll also find a shade guide and swatches on many of our goodies' pages.
Want a free shade consultation? Email beauty@carmenclaire.com with a few photos of yourself taken in natural light. We'll help you find your perfect match!
I already placed an order but have't paid yet. I'd like to change the shade and add some items. How do I go about it?
The best way is to place a brand new order with all the new items, plus the items from your first order. Then, text CC at 09189078960 or send an email to beauty@carmenclaire.com so that your first order can be cancelled.
Shipping
How much is the shipping fee?
For Philippine orders, shipping is P80 for Metro Manila and P160 for Provincial areas. However, if your order is worth P1500 and up, shipping is FREE!
For international orders, shipping fee depends on the weight of your order, your address and your preferred shipping method (Express, EMS, Premium Registered Mail). To get a better idea of how much it will cost, try adding a few items to your cart and proceed with the checkout process. Just stop right before the Payment page if you're not ready to finalize your order.
When will I receive my order?
Philippines via Grab/Ninjavan or other courier:
- Metro Manila - 2-3 business
- Provincial areas - 3-4 business days
IMPORTANT NOTE: These are only estimates, please expect delays especially during busy seasons.
International - Delivery depends on the shipment method you selected.
- UPS - 1-3 business days
- Express Mail Service (EMS) - 3-7 business days
- Premium Registered Mail - 7-15 business days
What courier do you use?
- Philippines - We use different couriers such as Grab Express, Ninjavan etc. depending on availability.
- International - EMS and Premium Registered Mail shipping methods
Payment
What payment methods do you accept?
CarmenClaire accepts TONS of payment methods to make it easier and more convenient for you to shop. Take your pick!
- BDO Bank Deposit
- BPI Bank Deposit
- Credit Card (securely processed via PayPal. You can pay this way even if you don't have a PayPal account)
- PayPal (a favorite for international customers!)
How will I know if my payment was received?
Once you complete payment, please text 09189078960 or email beauty@carmenclaire.com with your payment details. Your payment will be verified before shipping.
NOTE: If you do not inform us that you completed payment, we won't be able to ship your order!